SISTEMA DE CONFERÊNCIAS APOIADAS PELA API, 10th International Symposium on Technological Innovation

Tamanho da fonte: 
IRIS MATURITY MANAGER AS A SUPPORT FOR STRATEGIC PLANNING DECISION-MAKING IN A PUBLIC INSTITUTION
Marcos Lins de Oliveira

Última alteração: 2019-12-04

Resumo


The implementation of an Integrated Management System (SIG) at Centro Federal de Educação Tecnológica do Estado de Minas Gerais (CEFET-MG), a federal public institution in Brazil, is steered by the principles of Business Process Management (BPM). As part of the adoption of BPM, determining the level of maturity in processes precedes performance measurement. On the other hand, measures of performance are established from the strategic objectives, as defined by the organization in its Institutional Development Plan (PDI). From this perspective, this research proposes the implementation and validation of Iris - Manager of Organizational Process Maturity, which articulates the methods 8 OMEGA ORCA and Balanced Scorecard (BSC), to support CEFET-MG managers’ decision-making, concerning its strategic objectives. The research makes use of mixed-methods approach and exploratory objective. The study method is action research and the participants are the top management, key processes managers and employees within selected departments in the organization. As data collection techniques, documents, questionnaires and interviews are used. The results could imply in a major innovation step towards the alignment of organizational processes management with the strategic objectives of a public education institution.


Palavras-chave


8 OMEGA ORCA; Balanced Scorecard; Business Process Management; Process Maturity; Public Administration; Iris Maturity Manager

Texto completo: PDF